Azure Environment Support
Helping Computers Help reinstate Azure portal access.
Computers Help Limited is a small IT consultancy, specialising in General IT management
and outsourced IT department for small and micro businesses.
Objective
Computers Help was having issues with their Azure environment where credentials were deleted. This prevented Computers Help from having visibility of the environment in order to support Computer Help’s customer. It also meant that no partner credit was being received.
Computers Help wanted to re-establish access to an Azure portal environment that Computers Help were having difficulty accessing in order to help a customer.
Solution
An Azure engineer joined the meeting equipped with the processes, tools and scripts necessary to make the changes to the Azure environment.
The engineer explained to all parties what he believed the issue was and got both the owner and the GCA development team connected to the portal in order to confirm this.
The engineer explained what would be required in order to get Computers Help and Grey Matter reconnected to the portal and, crucially, the Foreign Security Principal re-established for billing and support purposes.
The engineer then walked Computers Help through the secure script-run process for computers help. They also walked their end user’s (GC Aesthetics) development team through their side of the secure script running approval process, reinstating Computers Help and Grey Matter’s access to the environment.
The engineer completed these tasks despite neither the owner nor GCA’s development counterpart having experience of the Azure scripting process. There was also a language barrier to overcome, which is no easy feat with technical conversations.
Outcomes
Computers Help were able to gain access to the Azure portal and the long-running problem was resolved so they could continue with billing and support.
